Return & Refund Policy

You have 30 days from the date of delivery to request a return.
To be eligible, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
Proof of purchase (receipt or order number) is required.

We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us.

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (wrong or defective item).
We recommend using a trackable shipping method for your protection.

Certain items are non-returnable, including:

To begin the return process, email us at ... with your order number and the reason for return. We'll provide further instructions.

Questions about returns?
Reach out to us at support@alevrix.com — we're happy to help!

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